Frequently Asked Questions
What services does EDVNC offer?
We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
What makes EDVNC different?
We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
What products does EDVNC offer?
We offer a range of VoIP telephone system hardware designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
What is VoIP?
We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
Why should I hire a VoIP consultant?
A consultant helps you:
Choose the right system (cloud vs on-prem)
Avoid costly mistakes
Optimize call quality and reliability
Ensure security and compliance
Integrate with your existing tools (CRM, helpdesk, etc.)
What’s the difference between cloud VoIP and on-premise VoIP?
Cloud VoIP: Hosted by a provider, minimal hardware, easy to scale
On-premise VoIP: Installed at your location, more control and customization
EDVNC will help you determine which fits your business best.
How much does VoIP cost?
Costs vary based on:
Number of users
Features (call recording, analytics, etc.)
Hardware (phones, network upgrades)
Typical range:
Cloud: $15–$40 per user/month
On-prem: Higher upfront, lower long-term recurring costs
Will my internet support VoIP?
Most modern connections work, but a consultant will evaluate:
Bandwidth
Latency and jitter
Network configuration (QoS, VLANs)
Is VoIP secure?
Yes—when properly configured. Best practices include:
Encryption (TLS/SRTP)
Firewalls and SBCs
Strong authentication
EDVNC can ensure your system is hardened against threats.
Can I keep my existing phone numbers?
Yes. This process is called number porting, and EDVNC will handle the transition with minimal downtime.
What equipment do I need?
Typically:
IP phones or softphones
Router/firewall (VoIP-optimized)
Optional: on-prem PBX server
EDVNC can recommend models and handle setup.
What happens if the internet goes down?
Options include:
Automatic call forwarding to mobile devices
Backup internet (failover)
Redundant systems
EDVNC designs for business continuity.
How long does implementation take?
Small businesses: a few days to 1–2 weeks
Larger deployments: several weeks
Depends on complexity, number porting, and integrations.
Can VoIP integrate with my business tools?
Yes. Many systems integrate with:
CRMs (Salesforce, HubSpot)
Helpdesk platforms
Microsoft Teams / Slack
Do you provide ongoing support?
Yes, EDVNC offers:
Monitoring and maintenance
Troubleshooting
System updates
User training
What are the biggest mistakes businesses make with VoIP?
Not assessing network readiness
Choosing the cheapest provider without support
Ignoring security
Poor call routing design
How do I get started?
Start with a consultation:
Assess your current setup
Define goals and requirements
Get a tailored recommendation and quote