Enterprise IT Management Solutions Designed Specifically for

Nonprofit Organizations

At El Dorado Voice and Network Consulting (EDVNC), we design, deploy, and manage advanced communication solutions that keep your organization connected, secure, and ready for growth. Whether you are a single-member non-profit just starting out or an established organization with multiple locations, your technology should operate like a professionally managed enterprise—not a series of disjointed platforms.

We provide centralized IT infrastructure, network management, cybersecurity, and business connectivity solutions that reduce support calls, improve staff efficiency, and protect your organization.

What We Deliver

Backup & Disaster Recovery

  • Automated cloud backups —

  • Image-based server backups —

  • Business continuity planning —

  • Rapid disaster recovery —

VoIP & Communications

  • Business phone systems — Systems offer advanced features like auto-attendants (phone trees), call routing, forwarding, voicemail-to-email, and team messaging to streamline operations.

  • Microsoft Teams Calling — Cloud-based phone system that turns your Teams app into a complete business desk phone, replacing traditional on-premises PBX hardware, allowing you to make and receive standard phone calls (PSTN) using regular landline and mobile numbers, alongside internal voice/video calls.

  • SIP trunk management — Administration, monitoring, and optimization of virtual phone lines that connect your organization’s internal phone system (PBX) to the internet for external calls.

  • Call quality optimization — Removes background noise, utilizing Voice Isolation features, and uses network techniques like Quality of Service (QoS) to prioritize voice data.

Network Management

  • Configuration management — Tracking, managing, and documenting device settings, firmware, and software updates across routers and switches.

  • Fault management — Proactively detecting, isolating, and resolving network errors and downtime.

  • Firewall management — Security policies are configured, monitored, and updated to protect your network requiring the application of a default-deny stance, restricting remote administration, analyzing traffic logs, and performing regular rule audits to remove redundant policies.

  • VPN configuration — Internet traffic is routed through a secure, encrypted "tunnel" hiding your IP address and protecting your online data.

  • Internet performance monitoring — Essential for diagnosing speed, latency, and connectivity issues.

  • Network documentation — A secure comprehensive technical record of your IT infrastructure, including hardware, software, user profiles, and data connections.

24/7 Monitoring & Support

  • Continuous monitoring of servers, computers, and networks — Specialized tools are utilized to constantly collect data, track performance, and look for security threats, flagging anomalies as soon as they occur.

  • Remote support — Devices are managed and most technical issues resolved from any location reducing time required to resolve issues.

  • Onsite support — Performed only when absolutely necessary, when physical hands on the equipment is required.

  • Fast issue resolution before problems impact productivity — Solving these issues early, workers avoid downtime and frustration, allowing them to focus entirely on their core tasks without interruption

Cybersecurity

  • Endpoint protection — Replaces traditional antivirus with a central management console, using machine learning and behavioral analysis to stop malware, ransomware, and zero-day exploits before they can compromise your organization’s wider network.

  • Managed firewalls — Instead of relying on your internal staff to build rules, apply firmware patches, and analyze alerts, our experts continuously protect your network perimeter.

  • Email security — Encompasses protecting your organization against phishing, malware, and spam, while ensuring messages remain private and uncompromised.

  • Multi-factor authentication (MFA) — Adds layers of protection using different categories: something you know (like a PIN), something you have (like a phone), or something you are (like a fingerprint).

  • Security awareness training — Educational program designed to teach staff how to identify, avoid, and report cybersecurity threats.

  • Vulnerability management — Minimizes your organization's attack surface and proactively resolves weaknesses before malicious actors can exploit them.

Help Desk Services

  • Unlimited technical support —

  • Remote troubleshooting —

  • New employee onboarding —

  • Device setup —

  • Software installation —

Microsoft 365 Management

  • User administration — Provisioning of accounts, assigning licenses for apps (like Word, Excel, and Teams), resetting passwords, and defining access controls and administrative permissions.

  • Licensing management — Provision, track, and optimize your organization’s Microsoft software subscriptions to include assigning the correct applications (like Word, Teams) and service plans (like Exchange Online) to users, while reclaiming unused licenses to reduce costs and maintain compliance.

  • Exchange Online support — Ensures your organization can resolve email delivery issues, mailbox access problems, and connectivity failures smoothly.

  • Teams administration — Control how users communicate by setting rules for chat, messaging, and virtual meetings.

  • SharePoint support — Includes troubleshooting site access, recovering deleted files, fixing document library sync errors, configuring user permissions, and managing site navigation of Microsoft’s cloud-based file storage and team collaboration platform.

  • Security configuration — Establishes a protective boundary around your organization’s cloud applications, email, and endpoints to prevent unauthorized access and data breaches.

Why Nonprofits Choose Us

Business-First Approach

Technology recommendations aligned with your business goals—not vendor quotas.

Vendor-Neutral Expertise

We recommend the right solution for your business, regardless of manufacturer.

Proactive Support

Most issues are identified and resolved before they affect your employees.

Security-Focused

Cybersecurity is built into every service—not sold as an add-on.

Predictable Monthly Costs

One flat monthly fee with no surprise repair bills.

Local Partnership

Responsive local support backed by enterprise-level expertise.